Shipping & Returns
Shipping Information:
- Domestic Shipping: We currently ship exclusively within New Zealand. All local packages are shipped via NZ Post and will be dispatched within two days of order confirmation.
- International Shipping: For our international customers, we recommend visiting our store on Amazon Australia for a seamless shopping experience.
Returns Policy:
- Returns: If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange. The item must be in its original condition and packaging.
- Return Process: To initiate a return, please contact our customer service team at info@xensox.com. We will provide you with a return authorization and instructions on how to send your item back to us.
- Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Contact Us:
If you have any questions about our shipping and returns policy, please contact us at info@xensox.com.